MidStay privacy policy

Last updated: 01.10.2024

MidStay (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy
Policy outlines how we collect, use, disclose, and safeguard your personal information when you
visit or use our website, mobile application, and services (collectively, the “Services”).
By accessing or using MidStay, you agree to this Privacy Policy. If you do not agree, please refrain
from using our Services.

1. Information we collect

We collect information that identifies you (“Personal Information”), such as:

• Account information: When you register on our platform, we collect your name, email
address, password, phone number, and profile picture.
• Payment information: For transactions, we collect your billing address and payment details. (processed through third-party services such as Stripe).
• Property information: If you’re a host, we collect details about your property listings (e.g.,
property location, photos, availability, pricing).
• Usage data: We collect data on how you interact with our platform, such as your IP address, browser type, pages viewed, and time spent on our site.
• Cookies and tracking technologies: We use cookies to collect data about your browsing
activity to improve your experience and for marketing purposes. You can manage your
cookie preferences through your browser settings.

2. How we use your information

We use your information to:

• Provide and improve our services: To create and manage your account, process payments,
and enable communication between hosts and guests.
• Communication: To send you booking confirmations, notifications, support messages, and
promotional materials.
• Marketing and advertising: To send you targeted advertisements, special offers, and
newsletters (you may opt-out at any time).
• Legal obligations: To comply with legal requirements, such as tax reporting, fraud
prevention, and maintaining records.

3. How we share your information

We may share your information with:

• Hosts and guests: If you are a guest, your information may be shared with hosts to facilitate
your booking. If you are a host, we will share relevant property details with guests.
• Service providers: We work with third-party companies to process payments (e.g., Stripe),
perform hosting services, analyse data, and send communications. These providers only
have access to the information necessary to perform their functions and are obligated to
protect your data.
• Legal and compliance: We may disclose your information if required by law or in response
to valid legal requests, such as subpoenas or court orders.
• Business transfers: If we are involved in a merger, acquisition, or asset sale, your personal
data may be transferred. We will notify you before your data is transferred and becomes
subject to a different privacy policy.

4. Your rights and choices

You have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Rectification: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information under certain
circumstances.
• Objection to processing: You can object to our processing of your personal information,
such as for direct marketing.
• Data portability: You may request to receive your personal information in a structured,
commonly used, and machine-readable format.

To exercise these rights, please contact us at info@mymidstays.com. We will respond within the
time frames required by applicable law.

5. How we protect your information

We use technical, administrative, and physical safeguards to protect your personal data from
unauthorised access, use, or disclosure. These include encryption, secure server storage, and strict
access controls. However, no method of transmission over the Internet is completely secure, and we
cannot guarantee absolute security

6. Data retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined
in this Privacy Policy or as required by law. If you close your account, we may retain certain
information for legal and administrative purposes, such as fraud prevention.

7. International transfers

Your information may be transferred to and processed in countries outside of your own, including
countries that may not have the same data protection laws. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable law.

8. Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our platform.
Cookies are small text files stored on your device that help us remember your preferences and
provide relevant content. You can control your cookie preferences through your browser settings.
Please note that disabling cookies may affect the functionality of our website.

• Essential cookies: Necessary for the basic functioning of the site.
• Performance cookies: Used to analyse how visitors use our platform.
• Targeting cookies: Used for delivering targeted advertising based on your interests.

9. Children’s privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect
personal information from children under 18. If we learn that we have inadvertently collected such
information, we will take steps to delete it as soon as possible.

10. Third-Party links

Our platform may contain links to third-party websites or services. We are not responsible for the
privacy practices or the content of these third-party sites. We recommend that you review their
privacy policies before providing any personal information.

11. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal
requirements. We will notify you of any material changes by updating the “Last Updated” date and providing notice through our website or other means. Your continued use of our Services after the updated policy has been posted constitutes your acceptance of the changes.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information,
please contact us at:

• • Email: info@mymidstays.com
  • Phone: +44 20 8144 5194
  • Mail: 128 City Road, London, United Kingdom, EC1V 2NX

By using MidStay, you agree to the terms outlined in this Privacy Policy. Thank you for trusting us
with your personal information.