MidStay GDPR Terms & Conditions

1. Who we are

MidStay is a medium-term rental platform providing accommodations. Our company address is 128 City Road, London, United Kingdom, EC1V 2NX. You can contact us at info@mymidstays.com or +44 208 144 5194 for privacy-related inquiries.

2. What personal data we collect and why we collect it

We collect personal data including name, email address, IP address, and other information provided during registration or booking. This data is collected to facilitate bookings, user management, and improve the user experience.

3. Legal basis for processing data

We process your data based on consent, performance of a contract, or legitimate business interests, such as improving our platform and services. By using MidStay, you consent to this data processing.

4. How we use your data

We use your data to:

• • Facilitate and manage bookings and user accounts.

  • Communicate important information, updates, and promotional offers.

  • Improve the website’s functionality and user experience.

  • Comply with legal obligations.

5. Comments

When visitors leave comments, we collect the data shown in the comments form, as well as the IP address and browser user agent string to assist with spam detection. An anonymized string created from your email (a hash) may be provided to the Gravatar service to check if you are using it. Gravatar’s privacy policy can be found here.

6. Media

When uploading images, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from such images on the site.

7. Cookies

If you leave a comment, you may opt-in to save your name, email, and website in cookies for convenience. These cookies will last for one year. We also use cookies to:

• • Save your login information and screen display preferences. Login cookies last for two days, while screen options cookies last for a year. Selecting “Remember Me” will extend login cookies to two weeks.

  • If you log out, the login cookies will be removed.

8. Embedded content from other websites

Our articles may include embedded content, such as videos and images, from other websites. These websites may collect data, use cookies, and monitor your interaction with embedded content if you have an account and are logged in to the other website.

9. Who we share your data with

We do not sell or trade your personal data. However, we may share your data with trusted third-party service providers for payment processing (e.g., Stripe) and other services necessary to fulfill our services, all in compliance with GDPR.

10. How long we retain your data

We retain comments and their metadata indefinitely for moderation purposes. For registered users, personal data in user profiles is stored until the user decides to delete their account.

11. What rights you have over your data

You have the right to:

• • Access and receive a copy of the personal data we hold about you.

  • Request the deletion of your personal data.

  • Request correction of your personal data.

  • Restrict processing of your personal data.

To exercise these rights, contact us at info@mymidstays.com.

12. Where we send your data

Visitor comments may be checked through an automated spam detection service. Data is primarily stored in the European Economic Area (EEA), but we may transfer your data to third-party providers outside the EEA, ensuring appropriate safeguards are in place.

13. How we protect your data

We take the security of your data seriously. We implement a range of technical and organizational measures, including encryption and secure access protocols, to protect personal data against unauthorized access, alteration, or deletion.

14. Data breach procedures

In case of a data breach, we will notify affected users and relevant authorities within 72 hours if personal data is at risk, as per GDPR requirements.

15. Third-party services

We use third-party service providers, such as payment processors and analytics tools, to support the functionality of our platform. These providers comply with GDPR and have appropriate data protection agreements with us.

16. Contact information

For any privacy-related questions, concerns, or to exercise your rights, you can contact us via email at info@mymidstays.com, or through our contact form available on the website.