Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
For Guests
Listing your property is easy! Sign up for a host account, complete your property profile with photos, details, and availability, and submit it for verification. Once approved, your listing will go live.
You can list a variety of properties, from city apartments and suburban homes to vacation rentals. The key requirement is that your property is available for medium-term stays of a few weeks to several months.
You set your own pricing based on market demand and property features. MidStay collects an 8% commission from each booking, and there’s a 2.5% processing fee for payments.
MidStay conducts identity verification for all guests to ensure safety and security for hosts. You can also communicate with potential guests before approving bookings.
Payments are processed securely through our platform. You’ll receive your payment after the guest checks in, minus our commission and processing fees.
Yes, you can establish house rules for your property, such as no smoking, no pets, or quiet hours. These rules will be displayed on your listing, and guests must agree to them before booking.
Hosts can cancel bookings in emergencies, but cancellations can affect your rating and future bookings. We recommend communicating with guests to find a solution whenever possible.
You can easily communicate with guests through our built-in messaging system. It’s a great way to coordinate check-ins, answer questions, or share house information.
We offer dedicated support for hosts, including listing optimisation, customer service assistance, and tools to help you manage bookings, pricing, and availability.
Both guests and hosts can leave reviews. Positive reviews help boost your property’s visibility and attract more bookings. You can also respond to guest reviews to show your engagement.
For Hosts
Listing your property is easy! Sign up for a host account, complete your property profile with photos, details, and availability, and submit it for verification. Once approved, your listing will go live.
We take security seriously. All transactions are processed securely, and both guests and hosts undergo identity verification to ensure trust and safety.
We accept all major credit cards and several secure payment options. Payments are processed through our platform to ensure your financial information stays safe.
Yes, you can book multiple properties if you need stays in different locations or are planning ahead. Just add each one to your account, and manage bookings from your dashboard.
Absolutely! Our customer support team is available to assist with any questions or concerns. You can reach us via email, phone, or live chat.
General Questions
MidStay is designed specifically for medium-term stays, offering flexible housing solutions for people who need more than a short vacation rental but don’t want the commitment of a long-term lease. We focus on comfort, flexibility, and security for both guests and hosts.
